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STI Telecom I Your Unified Communications Specialist! SEE WHAT WE HAVE TO OFFER

Open position(s)

Customer Service Representative - Telecom (Ville Saint-Laurent)

We are looking for ambitious people who are eager to learn, motivated, resourceful and comfortable speaking to people on the phone. Complete in-house training is provided - no experience in telecom necessary. Candidates being considered for this position must be bilingual, pleasant on the phone, capable to work in a team environment, adaptable and reactive.

Main functions:

- Answer customer calls

- Provide updates to customers

- Open trouble tickets with suppliers

- Troubleshoot service issues

- Place orders with suppliers

- Soft sell existing customers

- Accounts receivables

Competencies:

Microsoft Office

     - Word

     - Excel

     - Outlook

Problem-solving skills

Customer service skills

Education: High school diploma (DES) - completed

Experience: None required

Languages: 

French (spoken and written)

English (spoken and written)

Location: 359 ave Ste-Croix, Suite #210, Saint-Laurent, QC H4N 2L3

Salary: to be determined

Other remuneration: commissions and performance bonus

Number of hours per week: 37.5

Employment status:

- Permanent

- Full-time

- Weekdays 

Schedule:

Monday             9am - 5pm

Tuesday             9am - 5pm

Wednesday       9am - 5pm

Thursday           9am - 5pm

Friday                 9am - 5pm

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A division of  BV Communications