Smart Communications System
FOR 5 – 100+ USERS
ADAPTING TO CHANGE REQUIRES FLEXIBLE COMMUNICATIONS
As working from home has become the ‘new normal’ for many employees, the need for easy to use, robust conferencing has become an essential. The SL2100 provides this in a more cost-effective way because there’s more built-in.
The way we do business and the way we communicate is changing rapidly. Mobility has become the norm. Customer expectations have soared and budgets have shrunk. The SL2100 galvanizes your team. In turn, it creates a positive customer experience that generates repeat business.
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It’s highly cost effective because there’s more built-in. With VoIP capabilities, it puts Unified Communications within reach of small businesses or it can be used as a resilient TDM solution with future-proof upgrade potential. It also presents considerable savings and functionality over and above alternative hosted solutions.
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WebRTC is included ‘out-of-the box’ for SL2100 users, providing video conferencing, collaboration and screen-share for your team.
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Your business can’t afford downtime and nor can your communications. The SL2100 provides a reliable, ‘always on’ solution. There’s less hardware, less licenses and less maintenance to worry about.
Value for Money
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Powerful communications with a small business price tag that allows you to pay only for what you need. Completely scalable as your business grows.
Save Money with SIP Trunks
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UNIVERGE BLUE SIP Trunks combines ease of implementation with reoccurring cost savings.
Easy to Use
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Intuitive applications and features your whole team can easily use to empower them to be more productive. The easy installation also means there’s no downtime.
Keep Connected
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Single number reach, DECT mobile handsets, built-in conferencing and voice-mail keeps colleagues and customers up-to-date and connected. Never miss a thing with your mobile device connected to your office number.
Safety First
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Quickly direct first responders by knowing which user dialed 911. Includes an expanded and diverse portfolio of InApps.
As well as providing compelling business benefits, these built-in/on-board apps require no external PC or server.
UNIVERGE ST500 SMARTPHONE CLIENT
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VOICE & VIDEO MOBILE EXTENSION FOR YOUR SMARTPHONE
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Using your Apple iPhone, iPad and Android smart devices, the ST500 enables your native contact lists to make and receive voice and video calls.
Simply connect to WiFi or use your mobile data (3G/4G) to handle your calls.
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Key Features
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> Integrates into your smartphone contacts
> Complete call history
> Bluetooth headset support
> Video calling capabilities
> Compatible with NEC’s SL2100, SV9100, SV9300 & SV9500 communication platforms
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Supply Freedom of Choice
Personalization is important to the creation of motivated personnel
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Running your business on an outdated system or forcing employees to use old devices that are ill equipped to handle their multi-faceted communications needs is bad for business. To facilitate smarter work environments, NEC has developed the next generation of desktop telephones.
Call from your desk phone
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NEC’s innovative desktop endpoint design is intended to deliver maximum deployment flexibility. A wide range of choices allow for multiple combinations that fit any and all business niches or personalization requirements.
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Reasons to choose SL2100 Telephones
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​Wide-Range of Choices - choose from IP or digital, 12 to 32 keys or self-labeling, or digital and IP cordless mobile handsets
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Customizable function keys - can be adapted to the exact individual requirements of your business
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User-friendly interface - little or no staff training required
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Gigabit built-in – eliminates the need of having to buy an adapter, even on self-labeling telephones (Not available on all models)
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Wireless headset adapter - allows easy connection to Plantronics’ wireless headsets
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Personal, system and corporate directories
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SL2100 Desktop Telephones come with corporate directory functionality along with access to personal and system directories as well. Users can quickly access these directories to easily reach the people they need. There’s no need to waste time looking up phone numbers. Each entry in the directories is searchable, and a call can be placed from the searched entry.
Easy-to-use, intuitive interfaces
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NEC’s desktop telephone interfaces are designed to improve the overall user experience, while remaining intuitive – with no extensive training needed. Global icons indicate status at-a-glance, including notification of new voice or instant messages, missed calls, the telephone user’s current presence status, and the device’s current data protection mode.
Unique customizable telephones
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Our wide range of SL2100 Desktop Telephones are like no other. Their customizable construction means you can change the design for exact business requirements.
Whether your employees need just a basic single line telephone or one with a 60-line console attached, NEC offers telephones to fit everyone’s needs.
Powerful IP Phones,
Smartphone Client & Handsets
Creating a ‘smart’ workforce is essential to your competitiveness as well as attracting and keeping talent in your organization. In a recent global survey, ‘work flexibility’ was rated as the top employee benefit.
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Ergonomic IP desktop phones with full-featured call handling keys, 5 call handling modes for personalized routing and 7 octaves of superior sound quality
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IP telephony features include voicemail, auto attendant, workgroup features, music on hold, and more
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Remain connected from most locations with a ST500 Smartphone App that includes video collaboration capabilities and mobile handsets that help employees take care of business as if they were sitting at their desk
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Budgets and Investments
are at the Core of Any Business
When choosing a communications solution you need good value for your initial investment, followed by low running costs thereafter. The SL2100 provides this along with further cost saving benefits including increased team efficiency and productivity. Intuitive features also ensure staff training is no longer required. Other everyday benefits such as simply answering an incoming call first time helps reduce the cost of call backs and saves your team precious business hours.
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More features built-in - less extras to pay for! That means less licenses, less hardware and less options to pay for. The SL2100 also grows with your business making incremental upgrades cost-effective and scalable.
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Work smarter (InUC, WebRTC) - InUC allows users to update their presence status so that other users can see if they are out sick, on vacation or at lunch and WebRTC enables collaboration via video conferencing.
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Head in the clouds? Premises-based as opposed to a hosted solution - reduce or even eliminate recurring monthly subscription costs.
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Smartphone Client - Use your existing Smartphone as a system extension complete with call control and video collaboration. Save on mobile call costs from use of Wi-Fi network and remain reachable on a single number.
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ACD and Contact Center software - Routes callers based on pre-established criteria and allows supervisors to monitor agents to ensure superior customer care.
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Save on mobile phone charges - UNIVERGE ST500 Smartphone Client and Mobile Extension enable phone system calls via your smartphone.
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On-premises mobility - Mobile wireless handsets enable users to stay connected and productive from any location in your building.
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E911 - Alerts specified users to who dialed 911 once an emergency call is made so that first responders can be routed to the emergency once onsite.
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Low IT maintenance requirements - Help keep IT costs down with a maintenance-free, hassle-free system. And as a truly reliable solution – save on downtime costs and potential lost business.
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Built-in Audio Conferencing - Save travel and even hotel costs with easy to use conferencing.
CUSTOMERS COMMUNICATION
THE SL2100 IN ACTION
"The SL2100 can make your entire workforce more productive, wherever they are"
PENNY ROBERT BARRY
OWNER VOLTEX INDUSTRIES
Built In Applications
The SL2100 now includes an expanded and diverse portfolio of InApps. As well as providing compelling business benefits,
these built-in/on-board apps require no external PC or server - making them highly cost effective and reliable.
InUC – Built-in collaboration
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In today’s working environment, employees are spread across different locations. InUC is a unified communications application providing video conferencing, collaboration, document sharing, presence and instant messaging for any business of up to 128 users. Utilizing WebRTC (Real-Time Communications) - InUC provides highly cost-effective video and collaboration that works seamlessly within your IT environment.
Automatic Call Distribution (ACD)
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The SL2100’s ACD is often found in offices that handle large volumes of incoming phone calls and efficiently routes callers based on pre-established criteria. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.
Contact Center
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The SL2100’s Contact Center software allows up to two Supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, using their PC’s. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc…to ensure superior customer care.
InGuard
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NEC’s InGuard application helps defend a business against toll fraud attacks and provides peace of mind for the user. All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.
InHotel
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NEC’s InHotel combines a complete and comprehensive Property Management System (PMS) together with tightly integrated telephone system functionality. Ideal for hotels of up to 64 rooms, this easy to use platform is designed to increase your staffs’ productivity, enhance guest experience and significantly lower your running costs. InHotel is a built-in/embedded browser-based application that provides complete room booking, billing and hotel administration through its easy to use interface.